Aligned CRM and ERP data
Customer records, orders and progress updates transferred according to agreed rules. We handle identifiers, conflicts and duplicates so two systems do not overwrite each other unexpectedly.
ErinTech Labs / System integrations
System integrations. Connected operations.
We connect CRM, ERP, cloud applications and legacy systems so data reaches the people and tools that need it. Our integrations account for errors, duplicates and interruptions.
Tell us about your projectWork gets stuck between applications.
An order is copied into the ERP, a contact changes in the CRM and a dashboard still shows the old value. Integration starts at these handoffs: we choose the authoritative source, update frequency and who acts when something fails. Connecting two APIs is only part of the work.
01 / Where we can help
Where we can help
Example applications to assess in your context.
Automated operational workflows
An event starts a sequence across applications: notifications, case creation or document updates. Human approvals remain where the process needs them.
Modernising legacy systems
We introduce controlled interfaces and data exchanges around existing systems. If an API is unavailable, we assess documented exports or batch flows and explain their limitations.
02 / What the work covers
What the work covers
The actual scope is agreed during discovery.
- System map and ownership of each data element
- API contracts, mappings and synchronisation rules
- Error handling, retries and reconciliation
- Integration tests, monitoring and operational guidance
03 / How we work
How we work
Map data and dependencies
We check documentation, access, API limits and test environments. We agree on the direction, frequency and ownership of each exchange.
Test the exceptions too
We test a complete flow with representative data, including timeouts, duplicate events and incomplete responses. Repeating an operation must have a defined outcome.
Make the flow observable
We prepare logs, checks and alerts that help identify where work stopped. Recovery procedures and responsibility for investigating failures are documented.
04 / FAQ
Frequently asked questions
Can you integrate our existing CRM or ERP?
We assess the actual product and version, available APIs, licensing and permissions offered by the provider. Feasibility is confirmed after this review, rather than assuming every product exposes the same capabilities.
Do we need real-time synchronisation?
That depends on how quickly the process needs the data. Webhooks and events fit some workflows; scheduled updates can be simpler and sufficient for others. We choose a frequency that matches the operational need.
What happens when an external service is unavailable?
We agree on retries, queue handling and error reporting. Where needed, we include reconciliation and manual recovery so operations are not silently lost.
Do you use no-code tools or custom development?
We consider both based on volume, security, complexity and maintenance costs. We can use existing connectors or implement a dedicated service when the workflow requires more control.
Which tools need to connect?
Describe your starting point, the tools you use and the outcome you need. We can define the next step together.
Tell us about your project